Meet the Team

Dean Williams

Chief Operations Officer

804-523-8110
dwilliams@openplan.com

Dean Williams, COO of OPS in Richmond Virginia, brings a lifetime of experience in the industry as owner operator of an office supply dealership, Haworth contract dealership, Hon dealership, and Broker / liquidation services. The last 13 years, he has run the largest remanufacture of Herman Miller AO products along with expanding new value priced products for systems furniture and desking applications. Dean is an avid golfer and enjoys boating and water sports.

Pamela Williams

Chief Executive Officer

804-523-8111
pwilliams@openplan.com

Pamela Williams, CEO of OPS in Richmond Virginia has 20 plus years experience in the financial management of office furniture operations. Her leadership in our women owned company has led to rapid growth through financial planning, automation, providing employee benefits on par with much larger companies while limiting risk. Pamela is active in the Central Virginia Food Bank that has put OPS in the top 20 donor list for multiple years and Colonial Heights Baptist Church.

Jay Bryson

Director of Sales

804-523-8124
jbryson@openplan.com

Jay Bryson has been with OPS for over 20 years, starting as Project Manager then directing Production before becoming VP of Operations and ultimately serving as an officer of the company. Upon the acquisition of OPS by HMU, LLC in 2008, Jay became the Director of Sales and has served in that capacity ever since.

Dina Fink

Director of Customer Service

804-523-8120
dfink@openplan.com

Dina Fink has been around the furniture industry for a lifetime as the daughter of Dean Williams, the COO of OPS. After 10 years in sales at Verizon Wireless, she decided to follow in her father’s footsteps and joined the family business in June 2008. As a member of the OPS team, she manages our customer service and design teams. With over 20 years of customer service experience, our customer service team continues to improve the experience each dealer has with OPS on a daily basis.

Sean Braudrick

Director of Information,
Technology and Process Control

804-523-8114
sbraudrick@openplan.com

Sean Braudrick is a Richmond area native who graduated with honors from Huguenot Academy in Powhatan, VA and studied Business Information Systems at Virginia Commonwealth University. Sean gained IT and Automation experience from national financial institutions (First Union Bank & Capital One) from 1994 until he started with Open Plan Systems in the Spring of 2004.

Rick Hagy

IT/Project Manager

804-523-8115
rhagy@openplan.com

Rick Hagy, Project Manager at OPS, brings 10 years of experience in implementation and managing ERP systems. Born and raised in Ohio where he worked in the automotive industry and distribution companies before moving to Virginia four years ago. Rick enjoys soccer and outdoor activities.

Ben Mitchell

Director of Operations/Production

804-523-8142
bmitchell@openplan.com

Ben Mitchell, Director of Operations for OPS, has been working in the furniture industry for the past 45 years. His experience began in High Point, NC with his father’s furniture manufacturing company. In 1977, Ben worked as a line and machine operator for a division of Thomasville in Appomattox, VA. He later became the co-owner and operator of an upholstery company in Richmond, VA. After this experience, he sold his share of the company and went to work as the service manager for Virginia Correctional Enterprise. He joined the Open Plan Systems’ team in 2001.

Rand Martin

Planning, Field Services
and Logistics Manager

804-523-8122
rmartin@openplan.com

Rand Martin, Logistics/Planning Manager of OPS, has been in the office furniture industry for 6+ years, but brings his 15+ years experience as a Sr. R&D Planner, Production Project Manager and QC/IC Manager for manufacturers of weapons systems development, computer hardware and electronics components with him. Rand is a proud ex-service member where he worked on and trained others in the armed forces to work on nuclear warheads and weapons systems. He is a sports enthusiast who enjoys golf, fishing and all outdoor sports.

Lisa Hagy

Director of Human Resources

804-523-8121
lhagy@openplan.com

Lisa Hagy has been with OPS for 11 years, starting in Human Resources and quickly transitioning to Director of Human Resources. Lisa’s leadership in company events, employee engagement, and benefits packages have greatly impacted the company and its employees. Lisa enjoys the beach, traveling, and fitness.

Michelle Roop

Director of Marketing

804-523-8116
mroop@openplan.com

Michelle Roop joined OPS in 2010 as a Designer, soon transitioning to Project Manager and then Marketing Manager from 2013-2019. She spent several years as a Marketing Manager in the sports industry and recently returned to OPS as Director of Marketing. Michelle enjoys boating, traveling and exploring the outdoors